Once you complete your Insperity Time and Attendance system implementation, our Technical Support Teams will be your first point of contact for technical questions or requests.
While our support teams continue to provide you with day-to-day, on-demand assistance, our Time and Attendance section in this Help Center may provide you with quick answers to basic questions, provide training videos, and help articles – all at your fingertips.
Contacting Time and Attendance Technical Support
Contact a Technical Support Specialist for application support by phone or email at:
Phone: 1-800-314-8223
Email: time.support@insperity.com
Our technical support team is available 7 a.m. – 7 p.m. CT Monday through Friday.*
What to expect when contacting technical support
When calling, a Level 1 technician will document the details of your question or request, attempt to resolve it for you, and if they are unable, they will create a case and forward it to the appropriate technical team. You will receive an email noting the case number. Cases are created from emails and voicemails and handled in the order in which they are received. When a technician picks up your case from the queue, they will contact you.
If your issue stops you from running your payroll or is time-sensitive when you open your case let the representative know that it requires an expedited resolution.
Contacting Time Clock Support
Contact a Data Communication Specialist for hardware support by phone or email at:
Phone: 1-800-314-8223 (please let the technician know that you are reaching out for hardware support so they can route you to the appropriate department)
Email: DataCollection@insperity.com
Our hardware technical support team is available 8:00 am – 5:00 pm CT.
What to expect when contacting Time Clock support
When you call, a representative will attempt to connect you with one of our Data Communication Specialists. If they are unavailable, you will be asked to leave them a voicemail message, and they will return your call at their earliest convenience. Upon receiving an email from you, they will attempt to call or email you to help with your issue as soon as they’re able.
If your issue stops you from running your payroll or is time-sensitive when you open your case let the representative know that it requires an expedited resolution.
Authorized Contacts
We want to make sure that the confidential information contained on your site is secure. Our technicians will only provide information and support to the employees you have designated as Authorized Contacts, including a Primary Contact.
As the Primary Contact, we will correspond with you in the event that we need to provide system information, ask about an unauthorized caller, or any other correspondence that was not initiated by one of your Authorized Contacts.
Changes to the Authorized Contact list need to be made via email and can come from anyone currently on your Authorized Contact list. Please let us know when there are any changes that would require an update to the Authorized Contacts list.
*We are closed for business on the following federal holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. We reserve the right to change holidays observed, as well as technical support department closures, based on our sole discretion. Changes may include but are not limited to additional federal holidays, natural disasters, acts of war, or any other event beyond our control that may result in the company or departmental closure.