{"id":1369,"date":"2021-06-02T19:14:50","date_gmt":"2021-06-02T19:14:50","guid":{"rendered":"https:\/\/help.insperity.com\/bps\/?post_type=ht_kb&#038;p=1369"},"modified":"2025-05-27T13:57:11","modified_gmt":"2025-05-27T13:57:11","slug":"i-cannot-find-an-employee-who-i-know-is-in-the-datasheet-but-not-in-the-chart-why-are-they-not-showing-up","status":"publish","type":"ht_kb","link":"https:\/\/help.insperity.com\/bps\/knowledge-base\/i-cannot-find-an-employee-who-i-know-is-in-the-datasheet-but-not-in-the-chart-why-are-they-not-showing-up\/","title":{"rendered":"I cannot find an employee who I know is in the datasheet but not in the chart. Why are they not showing up?"},"content":{"rendered":"\n<p>It is possible that the employee is considered an <em>orphan <\/em>and can be confirmed by viewing the <strong>Orphans Panel<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is an orphan? <\/h3>\n\n\n\n<p>Orphans are employee records in the data source that are not included in the main chart due to missing or invalid supervisor data. An orphan can be a single employee record or can contain branches. &nbsp;Orphans can be errors in your employee data source or special case entries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Viewing and exporting orphans<\/h3>\n\n\n\n<p>To view orphans in your chart, you will access through the &#8220;Secondary Workspace&#8221; at the bottom of your chart by clicking on the <strong>Orphans Panel<\/strong> icon.&nbsp;<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"95\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3.png\" alt=\"\" class=\"wp-image-1370\" style=\"width:749px;height:114px\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3.png 624w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3-300x46.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3-50x8.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3-60x9.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-3-100x15.png 100w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"123\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-4.png\" alt=\"\" class=\"wp-image-1374\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-4.png 288w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-4-50x21.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-4-60x26.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/06\/image-4-100x43.png 100w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure>\n\n\n\n<p>(1)  To export the list of orphans to Excel, us the <strong>Export to Excel<\/strong> icon. <\/p>\n\n\n\n<p>(2) To choose which fields display on the orphans list, use the <strong>Settings <\/strong>menu. <\/p>\n\n\n\n<p>(3) Use the <strong>Search <\/strong>tool to search for employees in the Orphans Panel.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Correcting orphans<\/h3>\n\n\n\n<p>Once you have identified who is an orphan in your chart, you can go back and correct your data in your data source by adding\/correcting the &#8220;supervisor ID&#8221;, or unique identifier for the supervisor for that employee, and re-upload the data. <\/p>\n\n\n\n<p>If you are a client of the Insperity\u00ae <strong>HR<\/strong>360 solution, this can be corrected through Insperity Premier updates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It is possible that the employee is considered an orphan and can be confirmed by viewing the Orphans Panel. What is an orphan? Orphans are employee records in the data source that are not included in the main chart due to missing or invalid supervisor data. An orphan can be&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[46],"ht-kb-tag":[],"class_list":["post-1369","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-workspace-navigation"],"_links":{"self":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/1369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/comments?post=1369"}],"version-history":[{"count":6,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/1369\/revisions"}],"predecessor-version":[{"id":4029,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/1369\/revisions\/4029"}],"wp:attachment":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/media?parent=1369"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-category?post=1369"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-tag?post=1369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}