{"id":2552,"date":"2023-07-28T21:43:08","date_gmt":"2023-07-28T21:43:08","guid":{"rendered":"https:\/\/help.insperity.com\/bps\/?post_type=ht_kb&#038;p=2552"},"modified":"2024-10-30T16:45:11","modified_gmt":"2024-10-30T16:45:11","slug":"quickbooks-desktop-web-connector-error-authentication-failed","status":"publish","type":"ht_kb","link":"https:\/\/help.insperity.com\/bps\/knowledge-base\/quickbooks-desktop-web-connector-error-authentication-failed\/","title":{"rendered":"QuickBooks Desktop web connector error: Authentication failed"},"content":{"rendered":"\n<p>If you are receiving the below error when attempting to sync Integra with QuickBooks Desktop, your Integra password is incorrect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"686\" height=\"257\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69.png\" alt=\"\" class=\"wp-image-2553\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69.png 686w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69-300x112.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69-50x19.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69-60x22.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-69-100x37.png 100w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/figure>\n\n\n\n<p>Follow these steps to update your Integra password in the QuickBooks web connector : <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Open the web connector app in QuickBooks<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In QuickBooks click <strong>File <\/strong>then <strong>Update Web Services <\/strong>OR <strong>App Management &gt; Update Web Services. <\/strong>Depending on which QuickBooks version you will see one of these selections.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70.png\" alt=\"\" class=\"wp-image-2554\" width=\"248\" height=\"349\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70.png 329w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70-213x300.png 213w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70-36x50.png 36w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70-43x60.png 43w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-70-71x100.png 71w\" sizes=\"auto, (max-width: 248px) 100vw, 248px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Update your password<\/h3>\n\n\n\n<ol class=\"wp-block-list\" type=\"A\">\n<li>Select the application in the web connector<\/li>\n\n\n\n<li>Re-enter the Integra password to authenticate the connection.<\/li>\n\n\n\n<li>Click <strong>Update Selected<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"256\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-1024x256.png\" alt=\"\" class=\"wp-image-2555\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-1024x256.png 1024w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-300x75.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-768x192.png 768w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-50x12.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-60x15.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71-100x25.png 100w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2023\/07\/image-71.png 1050w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are receiving the below error when attempting to sync Integra with QuickBooks Desktop, your Integra password is incorrect. Follow these steps to update your Integra password in the QuickBooks web connector : Step 1: Open the web connector app in QuickBooks Step 2: Update your password<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[175],"ht-kb-tag":[],"class_list":["post-2552","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support"],"_links":{"self":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/2552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/comments?post=2552"}],"version-history":[{"count":3,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/2552\/revisions"}],"predecessor-version":[{"id":3456,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/2552\/revisions\/3456"}],"wp:attachment":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/media?parent=2552"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-category?post=2552"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-tag?post=2552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}