{"id":626,"date":"2021-02-22T22:36:09","date_gmt":"2021-02-22T22:36:09","guid":{"rendered":"https:\/\/help.insperity.com\/bps\/?post_type=ht_kb&#038;p=626"},"modified":"2021-02-23T14:53:30","modified_gmt":"2021-02-23T14:53:30","slug":"626","status":"publish","type":"ht_kb","link":"https:\/\/help.insperity.com\/bps\/knowledge-base\/626\/","title":{"rendered":"Browser maintenance best practices"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">General maintenance<\/h2>\n\n\n\n<p><strong>Pop-up Blocker:<\/strong> Make sure that pop-up blockers are turned off or set to allow Time and Attendance.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tools <\/strong>&gt;<strong> Pop-up Blocker <\/strong>&gt;<strong> Turn Off Popup Blocker<\/strong><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tools <\/strong>&gt;<strong> Pop-up Blocker <\/strong>&gt;<strong> Popup Blocker Settings <\/strong>&gt;<strong> Add<\/strong><a href=\"https:\/\/insperity.timestar.com\/\"> https:\/\/timestar.insperity.com\/ <\/a>&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Trusted Sites:<\/strong> Make sure that Time and Attendance is in the list of Trusted Sites.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tools <\/strong>&gt;<strong> Internet Options <\/strong>&gt;<strong> Security <\/strong>&gt;<strong> Trusted Sites <\/strong>&gt;<strong> Sites <\/strong>&gt;<strong>&nbsp; Add<\/strong> <a href=\"https:\/\/insperity.timestar.com\/\">https:\/\/timestar.insperity.com\/<\/a><a href=\"https:\/\/insperity.timestar.com\/\"><\/a><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Set Trusted Sites \u2018Security level for this zone\u2019 slider bar to \u2018Medium-Low\u2019.<\/li><\/ul>\n\n\n\n<p><strong>Compatibility:<\/strong> Make sure that Time and Attendance is NOT in Compatibility View Settings.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tools <\/strong>&gt;<strong> Compatibility View Settings <\/strong>&gt;<strong> Remove <\/strong><a href=\"https:\/\/insperity.timestar.com\/\">https:\/\/timestar.insperity.com\/<\/a><a href=\"https:\/\/insperity.timestar.com\/\"><\/a><\/li><\/ul>\n\n\n\n<p><strong>Bookmarks or Links:<\/strong> Make sure that your bookmarks or links are up to date.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ensure they do not contain any session specific data.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Correct: https:\/\/timestar.insperity.com\/xxx\/<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Incorrect:&nbsp; https:\/\/timestar.insperity.com\/xxx\/#-<\/li><\/ul>\n\n\n\n<p>page=home&amp;~state=WzEsMzQ4MywxLCIyMDE3IiwyNSwyODA4LDU0&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Right click on <strong>Shortcut<\/strong> &gt; <strong>Properties<\/strong> or <strong>Edit<\/strong> &gt; delete anything after your site\u2019s 3-6 character company code (xxx)<\/li><\/ul>\n\n\n\n<p>*Steps listed above are for Internet Explorer. Close &amp; reopen browser for changes to take effect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Maintenance by browser type<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Internet Explorer&nbsp; (Version 9+)&nbsp;<\/strong><\/h3>\n\n\n\n<p>This is the Recommended Browser for TimeStar. If there are any issues with Internet Explorer:<\/p>\n\n\n\n<p>Delete the temporary internet files\/browsing cache.<\/p>\n\n\n\n<p>Click<strong> Safety<\/strong> or<strong> Tools <\/strong>&gt;<strong> Delete<\/strong> <strong>Browsing History<\/strong> &gt; Check boxes for <strong>Temporary Internet Files, Cookies &amp; Website Data, History, Download History<\/strong> &gt; Click <strong>Delete<\/strong> &gt; Click <strong>OK<\/strong>.<\/p>\n\n\n\n<p>Close browser and reopen it for changes to take effect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"615\" height=\"367\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160.png\" alt=\"\" class=\"wp-image-628\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160.png 615w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160-300x179.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160-50x30.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160-60x36.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-160-100x60.png 100w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mozilla Firefox&nbsp; (Version 17+)<\/strong><\/h3>\n\n\n\n<p>Can be used as an alternative browser. If there are any issues with Firefox, the temporary internet files will need to be deleted.<\/p>\n\n\n\n<p>Click <strong>Menu<\/strong> &nbsp;or <strong>Library<\/strong> &nbsp;&gt; <strong>History<\/strong> &gt; <strong>Clear Recent History<\/strong> &gt; Set <strong>Time range to clear:<\/strong> to \u2018Everything\u2019 &gt; Click <strong>Details<\/strong> dropdown &gt; Check boxes for <strong>Browsing &amp; Download History, Form &amp; Search Bar History, Cookies, Cache,<\/strong><\/p>\n\n\n\n<p><strong>Active Logins<\/strong> &gt; <strong>Clear Now<\/strong><\/p>\n\n\n\n<p>Close browser and reopen it for changes to take effect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"285\" height=\"212\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-161.png\" alt=\"\" class=\"wp-image-629\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-161.png 285w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-161-50x37.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-161-60x45.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-161-100x74.png 100w\" sizes=\"auto, (max-width: 285px) 100vw, 285px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Google Chrome&nbsp; (Version 16+)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/h3>\n\n\n\n<p>Can be used as an alternative browser. If there are any issues with Chrome, the temporary internet files will need to be deleted.<\/p>\n\n\n\n<p>Click <strong>Customize and Control Google Chrome<\/strong>&nbsp; &nbsp;&nbsp;in top right corner &gt; <strong>Tools<\/strong> &gt; <strong>Clear Browsing Data<\/strong> &gt; Set <strong>Obliterate the following items from<\/strong>: \u2018The beginning of time\u2019 &gt; Check boxes for <strong>Browsing History, Download History, Cookies and Other Site and Plug in Data, Cached Images &amp; Files<\/strong> &gt; Click <strong>Clear Browsing Data<\/strong>&nbsp; \uf0b7 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Close browser and reopen it for changes to take effect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"238\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162.png\" alt=\"\" class=\"wp-image-630\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162.png 304w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162-300x235.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162-50x39.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162-60x47.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-162-100x78.png 100w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/><\/figure>\n\n\n\n<p>Newer Versions: Click <strong>Customize and Control Google Chrome<\/strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; in top right corner &gt; <strong>History<\/strong> &gt; <strong>History<\/strong> again &gt; <strong>Clear Browsing Data<\/strong> &gt; Set <strong>Clear the following items from<\/strong>: \u2018the beginning of time\u2019 &gt; Check boxes for <strong>Browsing History, Download History, Cached Images &amp; Files, Cookies &amp; Other Site Data<\/strong> &gt; Click<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Clear browsing data<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Close browser and reopen it for changes to take effect.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"363\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163.png\" alt=\"\" class=\"wp-image-631\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163.png 292w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163-241x300.png 241w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163-40x50.png 40w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163-48x60.png 48w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-163-80x100.png 80w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Safari PC&nbsp; (Version 5.1.7+)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/h3>\n\n\n\n<p>Can be used as an alternative browser. If there are any issues with Safari, the temporary internet files will need to be deleted.<\/p>\n\n\n\n<p>Click<strong> Edit<\/strong> &gt; <strong>Empty Cache<\/strong> &gt; Click <strong>Empty<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Close browser and reopen it for changes to take effect.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"254\" height=\"260\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-164.png\" alt=\"\" class=\"wp-image-632\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-164.png 254w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-164-50x50.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-164-60x60.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-164-98x100.png 98w\" sizes=\"auto, (max-width: 254px) 100vw, 254px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Safari Mac&nbsp; (Version 5.0.6+)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/h3>\n\n\n\n<p>Can be used as an alternative browser. If there are any issues with Safari Mac, the temporary internet files will need to be deleted.<\/p>\n\n\n\n<p>Click <strong>Safari <\/strong>&gt; <strong>Empty Cache<\/strong> &gt; Click <strong>Empty<\/strong><\/p>\n\n\n\n<p>Close browser and reopen it for changes to take effect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"477\" height=\"216\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165.png\" alt=\"\" class=\"wp-image-633\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165.png 477w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165-300x136.png 300w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165-50x23.png 50w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165-60x27.png 60w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-165-100x45.png 100w\" sizes=\"auto, (max-width: 477px) 100vw, 477px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>&nbsp;Microsoft Edge (Windows 10+)<\/strong><\/h3>\n\n\n\n<p>Can be used as an alternative browser. If there are any issues with Safari Mac, the temporary internet files will need to be deleted.<\/p>\n\n\n\n<p>Click the <strong>Hub<\/strong> icon &nbsp;&nbsp;&gt; Click <strong>History<\/strong> icon &nbsp;&gt; <strong>Clear All History<\/strong> &gt; Check the boxes for <strong>Browsing History,<\/strong> <strong>Cookies &amp; Saved Website Data, Cached Data Files,<\/strong><\/p>\n\n\n\n<p><strong>Download History<\/strong> &gt; Click <strong>Clear<\/strong><\/p>\n\n\n\n<p>Close browser and reopen it for changes to take effect.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"197\" height=\"276\" src=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-166.png\" alt=\"\" class=\"wp-image-634\" srcset=\"https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-166.png 197w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-166-36x50.png 36w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-166-43x60.png 43w, https:\/\/help.insperity.com\/bps\/wp-content\/uploads\/sites\/3\/2021\/02\/image-166-71x100.png 71w\" sizes=\"auto, (max-width: 197px) 100vw, 197px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>General maintenance Pop-up Blocker: Make sure that pop-up blockers are turned off or set to allow Time and Attendance. Tools &gt; Pop-up Blocker &gt; Turn Off Popup Blocker Tools &gt; Pop-up Blocker &gt; Popup Blocker Settings &gt; Add https:\/\/timestar.insperity.com\/ &nbsp; Trusted Sites: Make sure that Time and Attendance is in&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[],"class_list":["post-626","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-support"],"_links":{"self":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/comments?post=626"}],"version-history":[{"count":3,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/626\/revisions"}],"predecessor-version":[{"id":638,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/626\/revisions\/638"}],"wp:attachment":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/media?parent=626"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-category?post=626"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-tag?post=626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}