{"id":834,"date":"2021-03-05T22:24:42","date_gmt":"2021-03-05T22:24:42","guid":{"rendered":"https:\/\/help.insperity.com\/bps\/?post_type=ht_kb&p=834"},"modified":"2025-05-28T18:38:12","modified_gmt":"2025-05-28T18:38:12","slug":"insperity-time-and-attendance-faq","status":"publish","type":"ht_kb","link":"https:\/\/help.insperity.com\/bps\/knowledge-base\/insperity-time-and-attendance-faq\/","title":{"rendered":"Insperity Time and Attendance FAQ"},"content":{"rendered":"\n
How do I update an employee\u2019s time off balance to reflect time taken after the pay period has been closed? Can I add time off hours as a reward for an employee?<\/span><\/div>
The Accruals- making accrual adjustments<\/a> article contains instructions for adding a manual adjustment.

Entering a negative amount will deduct that time from their balance (e.g. for time off that wasn\u2019t recorded before the period was closed) and entering a positive amount will add that time to their balance (e.g. for a bonus accrual award).<\/div><\/div><\/div>\n\n\n\n
What do I need to do to stop an employee from accruing time off when they are on a leave of absence?<\/span><\/div>
The Leave of absence<\/a> article covers the 3 things that need to be considered when an employee is on leave, including how to suspend their accruals. Moving them to a non-accruing group (e.g. \u201cOn Leave\u201d, \u201cNo Accruals\u201d, etc.) will stop the accruals and they can be moved back to their eligible group when they return from leave.<\/div><\/div><\/div>\n\n\n\n
How do I update an employee\u2019s supervisor assignment in Time and Attendance?<\/span><\/div>
If you are a\u00a0Insperity\u00ae\u00a0HR<\/strong>360\u00a0<\/strong>\u00a0client, the primary supervisor updates will need to be made in Insperity Premier. Please contact your Payroll Specialist if you have any questions about how to make this update.

Secondary supervisors can be made directly in Time and Attendance. Follow the steps in the\u00a0How do I assign additional supervisors for an employee?<\/a>\u00a0article to add additional supervisors to an employee.

For non- HR360 clients, to update an employee\u2019s supervisor in Time and Attendance follow these steps in\u00a0Supervisor assignments<\/a>.<\/div><\/div><\/div>\n\n\n\n
How do I give someone rights to be an administrator?<\/span><\/div>
Navigate to Security Setup > User Security<\/strong>
Remove the employee\u2019s current Group Membership.
Add the administrator group to Group Memberships.
Click SAVE<\/strong>

For more information, see Employee security group assignments<\/a><\/div><\/div><\/div>\n\n\n\n
How do I update our company holidays?<\/span><\/div>
Company holidays can be updated or created in the Holidays <\/strong>module under Company Setup<\/strong>. Follow this guide on Setting up company holidays<\/a> for detailed instructions.<\/div><\/div><\/div>\n\n\n\n
Why am I not receiving alerts that have been set up for my company?<\/span><\/div>
The most common cause of this is an incorrect or missing email address located in\u00a0Security Setup > User Security<\/strong>\u00a0for that user.

Insperity\u00ae\u00a0HR<\/strong>360\u00a0clients will update the employee\u2019s work email address in Premier in order for it to update in Time and Attendance.

For any other client, updates can be made in\u00a0User Security<\/strong>\u00a0directly in Time and Attendance.<\/div><\/div><\/div>\n\n\n\n
Why can I not review or approve time off requests for my employees?<\/span><\/div>
This is most often related to permission levels assigned in Time and Attendance. The user still may have employee-level permissions rather than supervisor-level permissions. See Supervisor assignments<\/a> for updating assignments.<\/div><\/div><\/div>\n\n\n\n
What do I need to do in Time and Attendance when an employee has a status change?<\/span><\/div>
To change an employee\u2019s pay group due to a change in employment status (e.g., part-time to full-time), follow these steps:

1. Select employee\u2019s name
2. Go to Employee Maintenance > Employee Assignments > Groups<\/strong> and make sure you are on the Pay Group tab
3. Click on the \u201cAdd New<\/strong>\u201d button
4. Select the desired pay group from the list
5. The Effective Date<\/strong> will default to the first day of the current pay period
6. Click \u2018Save<\/strong>\u2019 at the bottom of the page

If an employee is changing pay periods, please follow these next steps, you can reference this article: I need to change pay periods for my employee. How do I do this?<\/a>

The accruals can be updated via the Employee Maintenance > Employee Assignments > Groups > Accrual Groups<\/strong> tab. Click the ADD NEW <\/strong>button, select the appropriate accrual group, and click the SAVE <\/strong>button.

This change will take effect as of the first day of the \u2018current pay period\u2019 when the change is made and cannot be back- or future-dated.<\/div><\/div><\/div>\n\n\n\n
How do I close the pay period when there are open requests?<\/span><\/div>
In order to close a pay period, all open requests must be addressed. Please see the article Managing employee requests<\/a> to locate open requests for an employee. <\/div><\/div><\/div>\n\n\n\n
How do I cancel an open employee request?<\/span><\/div>
If a request has not yet been answered, the employee can withdraw the request. If a request has been approved but the time off is no longer needed, the employee can submit a cancellation request or the supervisor or administrator can remove the time off from the employee\u2019s timesheet manually. The steps for each of these are outlined in the Managing employee requests<\/a> article.<\/div><\/div><\/div>\n\n\n\n
How do I reset employee passwords for Time and Attendance?<\/span><\/div>
If the employee is accessing Time and Attendance through Premier, then reach out to the Insperity Contact Center at 866-715-3552 for assistance.

For employees accessing Time and Attendance through a direct URL, then passwords can be reset for employees through Security Setup > User Security<\/strong>. Click on the \u2018reset this user\u2019s password\u2019 link and enter the new password in the pop-up window that appears. Click SAVE<\/strong>.

Note: If your company doesn\u2019t use Single Sign On, change the field \u201cForce user to change password at next login:\u201d to Yes<\/em>

Supervisors can often also reset passwords for their direct reports via the Account > Account Maintenance > Supervisee Passwords<\/strong> tab.

They can select the employee from the Select Employee drop-down menu, check the Change Password? box, and then enter the new password in the New Password and Confirm Password fields. Click SAVE<\/strong>.<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[],"class_list":["post-834","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-support"],"_links":{"self":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/comments?post=834"}],"version-history":[{"count":8,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/834\/revisions"}],"predecessor-version":[{"id":4035,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb\/834\/revisions\/4035"}],"wp:attachment":[{"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/media?parent=834"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-category?post=834"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.insperity.com\/bps\/wp-json\/wp\/v2\/ht-kb-tag?post=834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}