MFA is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and account takeovers.

MFA adds another layer of security to your login process by requiring users to enter two or more pieces of evidence – or factors – to prove they are who they say they are.  One factor is something the user knows, such as their username and password combination.  Other factors are verification methods that the user has in their possession, such as an authenticator app or security key.

Multi-factor authentication adds an additional layer of security to the authentication process by making it significantly harder for hackers to gain access to someone’s devices or online accounts.

When multi-factor authentication is used on top of the regular username/password verification, it bolsters security by making it more difficult for intruders to gain unauthorized access, even if they get past the first authentication step.

Yes! Isolved already offers two options for a user to receive a multi-factor authorization code, email and text. Verify you have a valid mobile number registered with your account so you can take advantage of the default method of MFA available in isolved to receive your authorization code via text message. In addition to text, you always have the ability to receive your MFA security code by email.

Users will have to provide MFA every time they log into isolved. However, if a user selects the “Remember me on this device” option when entering their MFA code, they will not be asked to provide MFA again for 12 hours.

All users have a default inactivity timeout of 15 minutes. The inactivity timeout can not be modified in any way.

You will no longer be asked to set up passwordless login or authenticator app when you log in from that device.  You can set up either of these options at any time by navigating to “My Account” in isolved.

Selecting the “Remember me on this device” option on the MFA screen will allow you to bypass providing your multi-user authentication on that device for 12 hours.  If you share a device with someone else, it is recommended you do not select this option.  This option does not affect the inactivity timeout in any way.

Click on the bell icon in the upper right-hand corner of AEE and select Profile.  Selecting the “Change” link to the right of the Authentication Settings option will take you to an updated My Account page where you can access the new options.  

Click on your name in the pink bar at the top of the screen and a menu will display.  Select My Account from the menu and a new tab will open with a redesigned My Account page where you will find the new passwordless and authenticator options.

You will no longer be asked to set up passwordless login or authenticator app when you log in from that device.  You can set up either of these options at any time by navigating to “My Account” in isolved.

No, you don’t need to set up an additional alternative authentication method at login.  You can continue to use email or text for MFA by bypassing the setup screens presented to you at login.  You may set up either of these options later by navigating to “My Account” in isolved.

Navigate to My Account in isolved and add your mobile number to your account.:

In Adaptive Employee Experience (AEE): Click on the bell icon in the upper right-hand corner of AEE and select Profile.  Selecting the “Change” link associated with Mobile number.

In People Cloud Classic View: Click on your name in the pink bar at the top of the screen and a menu will display.  Select My Account from the menu and a new tab will open with the My Account screen where you can update your mobile number.

Yes! On the screen that asks you to enter the code provided by the authenticator app, click the “Choose Another Method” link under the Submit button. This will take you to a screen that will allow you to use the standard MFA options that come with isolved, email and text (the text option is available if you have a mobile number associated with your account in isolved).

You can always log in to isolved using your username and password. Instead of clicking the key icon to the right of the password when logging in, enter your password just as you would if you didn’t set up passwordless access.

Click the “Choose Another Method” link under the Submit button on the screen that asks you to enter the code from your authenticator app. This will take you to a screen that will allow you to use the standard MFA options that come with isolved, email and text (the text option is available if you have a mobile number associated with your account in isolved).