{"id":50,"date":"2020-12-07T21:52:20","date_gmt":"2020-12-07T21:52:20","guid":{"rendered":"http:\/\/help.insperity.com\/index.php\/knowledge-base\/another-legal-page\/"},"modified":"2021-09-09T19:40:16","modified_gmt":"2021-09-09T19:40:16","slug":"unlocking-employee-accounts","status":"publish","type":"ht_kb","link":"https:\/\/help.insperity.com\/hcm\/knowledge-base\/unlocking-employee-accounts\/","title":{"rendered":"Unlocking employee accounts"},"content":{"rendered":"<p>The process below should be used when unlocking employee accounts.&nbsp; This is necessary if an employee becomes locked out of their isolved Self-Service account due to failed login attempts.<\/p>\n\n\n<p>To unlock employee accounts, go to <strong>Employee Management &gt; Employee Summary<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/help.insperity.com\/wp-content\/uploads\/2020\/12\/image-6.png\" alt=\"\" class=\"wp-image-127\"\/><\/figure>\n\n\n\n<p>Select the employee whose account needs to be unlocked.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/help.insperity.com\/wp-content\/uploads\/2020\/12\/image-7.png\" alt=\"\" class=\"wp-image-128\"\/><\/figure>\n\n\n\n<p>In the <strong>Personal<\/strong> <strong>Information<\/strong> section, click <strong>Self<\/strong>&#8211;<strong>Service<\/strong> <strong>Email.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/help.insperity.com\/wp-content\/uploads\/2020\/12\/image-8.png\" alt=\"\" class=\"wp-image-129\"\/><\/figure>\n\n\n\n<p>In the <strong>Self<\/strong>&#8211;<strong>Service<\/strong> <strong>Information <\/strong>section, uncheck the <strong>Self<\/strong>&#8211;<strong>Service<\/strong> <strong>Account<\/strong> <strong>Locked<\/strong> box.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/help.insperity.com\/wp-content\/uploads\/2020\/12\/image-9.png\" alt=\"\" class=\"wp-image-130\" width=\"664\" height=\"171\"\/><\/figure>\n\n\n\n<p>Click <strong>Save<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The process below should be used when unlocking employee accounts.&nbsp; This is necessary if an employee becomes locked out of their isolved Self-Service account due to failed login attempts. To unlock employee accounts, go to Employee Management &gt; Employee Summary. Select the employee whose account needs to be unlocked. In&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[33],"ht-kb-tag":[69,68,10,93,76],"class_list":["post-50","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ess","ht_kb_tag-locked","ht_kb_tag-locked-out","ht_kb_tag-password","ht_kb_tag-password-reset-for-employee","ht_kb_tag-reset"],"_links":{"self":[{"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":5,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb\/50\/revisions"}],"predecessor-version":[{"id":1578,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb\/50\/revisions\/1578"}],"wp:attachment":[{"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/media?parent=50"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb-category?post=50"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.insperity.com\/hcm\/wp-json\/wp\/v2\/ht-kb-tag?post=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}