- Log into the HR Resource Center *
- Select HR On-Demand
You have the option to call in to speak with one of our HR Professionals by phone or to submit a ticket through the portal.
Submitting Ticket Through Portal
- Depending on the type of HR assistance you are looking for, select one of the following:
- Ask the Pro: HR compliance and employee relations questions
- Document Customization: assistance customizing HR forms, job descriptions or HR letters
- Policy Customization: need to create new customized HR policy or have current HR policy reviewed for compliance and best practice.
- Select the appropriate Ticket type- provide detail in Comments section about your request or question. Be sure to update states using Edit My States if necessary. Attach files that pertain to your request or question.
- Submit Ticket
- Notification will be sent via email that your ticket has been completed. Log back into the HR Resource Center to view the response or see any attached correspondence.
- Ask the Pro tickets average response time is 1 business day
- Document Customization and Policy Customization average response time is 3 business days
Submitting Ticket by Calling into HR Resource Center
- Call the number located on your Client Landing Page in isolved under My Account Reps -My HR Services*
- Speak with our HR Professional regarding your question.
- Depending on your question, our HR Professional may be able to provide guidance immediately or may need to research your inquiry.
- A ticket will be created by our HR Professional outlining your question and the resolution.
- If there is any follow-up correspondence, you will be able to communicate through the ticketing section of your HR Resource Center.
- Open the ticket you are wanting additional guidance for and then select Ask Follow-up Question
*If you have difficulty logging into your HR Resource Center account or need to get an account setup, please contact your Customer Success Specialist.