The process below should be used when unlocking employee accounts. This is necessary if an employee becomes locked out of their isolved Self-Service account due to failed login attempts.
To unlock employee accounts, go to Employee Management > Employee Summary.
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Select the employee whose account needs to be unlocked.
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In the Personal Information section, click Self–Service Email.
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In the Self–Service Information section, uncheck the Self–Service Account Locked box.
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Click Save.