The process below should be used when unlocking employee accounts. This is necessary if an employee becomes locked out of their isolved Self-Service account due to failed login attempts.
To unlock employee accounts, go to Employee Management > Employee Summary.
![](http://help.insperity.com/wp-content/uploads/2020/12/image-6.png)
Select the employee whose account needs to be unlocked.
![](http://help.insperity.com/wp-content/uploads/2020/12/image-7.png)
In the Personal Information section, click Self–Service Email.
![](http://help.insperity.com/wp-content/uploads/2020/12/image-8.png)
In the Self–Service Information section, uncheck the Self–Service Account Locked box.
![](http://help.insperity.com/wp-content/uploads/2020/12/image-9.png)
Click Save.